Business Writing
Cost: $545.00 Duration: 1 day
Business Writing
Duration: 1 day course
Course Overview
Business writing is an essential communication tool. Professional writing should be concise, accurate and appropriate for the particular business environment. This course provides guidelines and opportunities to practice effective business writing. Mediums covered will include hardcopy print, electronic communication, memos, faxes, forms and summaries of information for inclusion in reports.
Learning Outcomes
Upon course completion, participants will be able to:
• Identify and plan documents for business/organisational requirements
• Determine audience and purpose
• Determine format, structure and key points to be covered in the document
• Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction
• Utilise appropriate electronic communication (email) practices and protocol
Content
Diagnostic clinic
Identify and planning documents
Business/organisational requirements, methods and standards
Writing protocols, for internal and external communications
Planning
Audience and document purpose
Understand the intended audience?
Identify the purpose of the document
Determine the information for inclusion in the document
Covering key points
Conveying accurate information
How do you want the reader to use these key messages?
Format and structure
Guidelines for formatting and layout
Identify the organisation’s preferred document style or layout
Drafting and editing
Readability
Grammar & spelling
The plain English approach
Writing in an active voice
Adopting a positive tone
Sentence and paragraph construction
Commonly confused words
Terminology and jargon
Politically correct language
Effective email
Business/organisational procedures and protocols
Electronic communication
Managing your emails
Recording emails
Planning into action
Determining your own action plan