Training Courses
Note: The following courses can be added to your cart and you will be invoiced.
If you wish to book the "Online Courses" only and pay by credit card, click on the e-Academy link available on the course outline page.
Instructor Led Courses
Desktop Applications
Databases
| Course Name | Code | |
|---|---|---|
| Access 2007 Level 1 | AC07L1A | Details |
| Access 2007 Level 2 | AC07L2A | Details |
| Access 2010 Level 1 | AC10L1A | Details |
| Access 2010 Level 2 | AC10L2A | Details |
Outlook
| Course Name | Code |
|---|
PowerPoint
| Course Name | Code | |
|---|---|---|
| PowerPoint 2003 Level 1 | POL1A | Details |
| PowerPoint 2003 Level 2 | POL2A | Details |
| PowerPoint 2007 / 2010 Level 1 | PPT0710L1 | Details |
| PowerPoint 2007 / 2010 Level 2 | PPT0710L2 | Details |
Programming - VBA
| Course Name | Code | |
|---|---|---|
| Access VBA | ACVBA | Details |
| Excel VBA | ELVBA | Details |
Project
| Course Name | Code | |
|---|---|---|
| Project 2007 Level 1 | PRO07L1 | Details |
| Project 2007 Level 2 | PRO07L2 | Details |
| Project 2010 Level 1 | PRO10L1 | Details |
| Project 2010 Level 2 | PRO10L2 | Details |
Spreadsheets
| Course Name | Code | |
|---|---|---|
| Excel 2003 Level 1 | EXL1A | Details |
| Excel 2003 Level 2 | EXL2A | Details |
| Excel 2003 Level 3 | EXL3A | Details |
| Excel 2007 & 2010 Level 1 | EL0710L1 | Details |
| Excel 2007 & 2010 Level 2 | EL0710L2 | Details |
| Excel 2007 & 2010 Level 3 | EL0710L3 | Details |
Word Processing
| Course Name | Code | |
|---|---|---|
| Word 2003 Level 1 | WOL1A | Details |
| Word 2003 Level 2 | WOL2A | Details |
| Word 2003 Level 3 | WOL3A | Details |
| Word 2007 & 2010 Level 1 | WD0710L1 | Details |
| Word 2007 & 2010 Level 2 | WD0710L2 | Details |
| Word 2007 & 2010 Level 3 | WD0710L3 | Details |
Office Upgrades
| Course Name | Code | |
|---|---|---|
| Upgrade to Microsoft Office 2007 | MS07UPG | Details |
| Upgrade to Office 2010 | MS10UPG | Details |
Sharepoint
| Course Name | Code | |
|---|---|---|
| End user - member | EUMBER | Details |
| End user - owner | EUOWNER | Details |
Visio
| Course Name | Code | |
|---|---|---|
| Visio Professional 2003 Level 1 | VSP03L1 | Details |
| Visio Professional 2007 Level 1 | VSP07L1 | Details |
| Visio Professional 2007 Level 2 | VSP07L2 | Details |
| Visio Professional 2010 Level 1 | VSP10L1 | Details |
| Visio Professional 2010 Level 2 | VSP10L2 | Details |
Professional Development
Leadership and Management
| Course Name | Code | |
|---|---|---|
| Change Management | CHAMGT | Details |
| Lead, Manage and Develop Teams | LMTT2 | Details |
| Project Management Fundamentals | PRMTFU | Details |
| Train the Trainer | TTT2 | Details |
| Leading with Emotional Intelligence | LWEI | Details |
| Management skills for the New Supervisor | MSNS | Details |
| Negotiating to Win | NEGO | Details |
| Developing Executive Leadership | DEL3 | Details |
| Improving your Managerial Effectiveness | IYME3 | Details |
Finance
| Course Name | Code | |
|---|---|---|
| Finance & Accounting for Non Finance Managers | FANFM | Details |
Marketing
| Course Name | Code | |
|---|---|---|
| Leveraging social media to build customer engagement and build your brand | LSM | Details |
Communication Skills
| Course Name | Code | |
|---|---|---|
| Assertive Behaviour and Communication | ASBEC | Details |
| Business Writing | BUWT2 | Details |
| Delivering Powerful Presentations | DEP2 | Details |
| Outstanding Communication Skills | OCOM1 | Details |
| Assertiveness Skills for Women in Business | ASWB | Details |
Self Management
| Course Name | Code | |
|---|---|---|
| Effective Conflict Resolution | EFCO2 | Details |
| Stress Management | STRMGT | Details |
| Time Management | TIMT1 | Details |
Sales and Customer Service
| Course Name | Code | |
|---|---|---|
| Creating Lasting Customer Experiences | CRST1 | Details |
| Outstanding Telephone Service | OTEL1 | Details |
| Principles of Professional Selling | PPS | Details |
Lean Six Sigma
| Course Name | Code | |
|---|---|---|
| Lean Six Sigma Yellow Belt | LSSYB | Details |
| Lean Six Sigma Green Belt | LSSGB | Details |
| Lean Fundamentals | LEANFN | Details |
AMA - American Management Association
| Course Name | Code | |
|---|---|---|
| Critical Thinking | CRT2 | Details |
| Developing Executive Leadership | AMA-DEL3 | Details |
| Improving your Managerial Effectiveness | AMA-IYME3 | Details |
| Managing Chaos: Tools to Set Priorities & Make Decisions | MAC2 | Details |
| Strategic Planning | STP3 | Details |
| Assertiveness Skills for Women in Business | AMA-ASWB | Details |
| Finance & Accounting for Non Finance Managers | AMA-FANFM | Details |
| Leveraging social media to build customer engagement and build your brand | AMA-LSM | Details |
| Leading with Emotional Intelligence | AMA-LWEI | Details |
| Management skills for the New Supervisor | AMA-MSNS | Details |
| Negotiating to Win | AMA-NEGO | Details |
| Principles of Professional Selling | AMA-PPS | Details |
Online Courses
Compliance and Governance
Equal Opportunity and Sexual Harassment
| Course Name | Code | |
|---|---|---|
| EEO - Best Practice Recruitment Guidelines | EO06 | Details |
| Fair Work Act (2009) | ZAHRI02 | Details |
| Sexual Harassment Prevention (2012) NZ | 48625 | Details |
Ethics and Conduct
| Course Name | Code | |
|---|---|---|
| Anti-Money Laundering | LSEATAML01 | Details |
| Charter of Human Rights and Responsibilities | ZMELTONSC07 | Details |
| Fraud Awareness/Whistleblowers | LSEATFRAUD | Details |
| Code of Conduct - Victorian Public Sector (V3) | 39525 | Details |
| Code of Conduct for the Queensland Public Service | 50384 | Details |
| Ethics and Conduct (V2) | 36120 | Details |
Governance
| Course Name | Code |
|---|
Privacy
| Course Name | Code | |
|---|---|---|
| Privacy - The Queensland Information Privacy Act (V2) | QLD_P01 | Details |
| Privacy - The Victorian Information Privacy Act V2 | VIC_P01 | Details |
| Privacy for the Onhire and Recruitment Industry | LSEATPRIREC001 | Details |
| Privacy - The Victorian Health Records Act (V2) | 38649 | Details |
| Privacy (2012) NZ | 49015 | Details |
Trade Practices and Consumer Affairs
| Course Name | Code | |
|---|---|---|
| Discrimination Prevention (2012) NZ | 49804 | Details |
| Fair Trading Act (2012) NZ | 49014 | Details |
| Trade Practices and Consumer Protection program (2012) NZ | 49721 | Details |
Health and Safety in the Workplace
Managing People and Business
Leadership and Management
| Course Name | Code | |
|---|---|---|
| Recruitment and Selection (V2) | LSEATRS0010 | Details |
| Green Office | LSEATGREENOFFICE | Details |
| How to Develop Business Plans and Budgets | LSEAT001 | Details |
| How to Improve your Risk Awareness | LSEATRISK01 | Details |
| Implement Continuous Improvement | LSEATFLMCIV24B | Details |
| Introduction to Change Management | ZME01 | Details |
| Introduction to Mentoring | MENTORING_01 | Details |
| Introduction to Performance Management | LSEAT003 | Details |
| Introduction to Total Quality Management | LSEAT004 | Details |
| Key Accounts - How to Strengthen Client Relationships | LSEATCR01 | Details |
| How to Manage Workplace Conflict | LSEATMWC01_X | Details |
Qualifications
Leadership and Management Qualifications
| Course Name | Code | |
|---|---|---|
| BSB40207_Certificate IV in Business | LS_BSB40207 | Details |
| BSB40507_Certificate IV in Business Administration | LS_BSB40507 | Details |
| BSB50207_Diploma of Business | LS_BSB50207 | Details |
| BSB40407_Certificate IV in Small Business Management | LS_BSB40407 | Details |
| BSB40807_Certificate IV in Frontline Management | LS_BSB40807 | Details |
| BSB50407_Diploma of Business Administration | LS_BSB50407 | Details |
| BSB51107_Diploma of Management | LS_BSB51107 | Details |
Project Management Qualifications
| Course Name | Code | |
|---|---|---|
| BSB41507_Certificate IV in Project Management | LS_BSB41507 | Details |
| BSB51407_Diploma of Project Management V3 | LS_BSB51407_V3 | Details |
Human Resources Qualifications
| Course Name | Code | |
|---|---|---|
| BSB41007_Certificate IV in Human Resources | LS_BSB41007 | Details |
| BSB50607_Diploma of Human Resources Management | LS_BSB50607 | Details |
| TAE40110_Certificate IV in Training and Assessment | LS_TAE40110 | Details |
| TAE40110_Certificate IV in Training and Assessment (Bridging Course) | LS_TAE40110_B | Details |
New TAE Skills Sets
| Course Name | Code | |
|---|---|---|
| TAE40110_ Assessor Skill Set | LS_TAE40110_A | Details |
| TAE40110_ Enterprise Trainer and Assessor Skill Set | LS_TAE40110_EA | Details |
| TAE40110_ Enterprise Trainer Skill Set | LS_TAE40110_E | Details |
| TAE40110_Workplace Supervisor Skill Set | LS_TAE40110_WS | Details |
| TAE40110_Certificate IV in Training and Assessment | LS_TAE40110_X | Details |
| TAE40110_Certificate IV in Training and Assessment (Bridging Course) | LS_TAE40110_B_X | Details |
Individual Modules
Personal Development Assessments
| Course Name | Code | |
|---|---|---|
| Onetest - Behavioural Style Assessment (DISC) | 36138 | Details |
| Onetest - Emotional Intelligence Test (MSCEIT) | 36139 | Details |
| Onetest - Work Safety Assessment | 36140 | Details |
Self Development
| Course Name | Code | |
|---|---|---|
| How to Manage Workplace Conflict | LSEATMWC01 | Details |
| Business Writing Skills | LSEATBWS02 | Details |
| Healthy Thinking | HTI01 | Details |
| How to Communicate Effectively in the Workplace | LSEAT002 | Details |
| How to Manage Priorities | LSEATFLM001 | Details |
| How to Manage Stress | LSEATSTRESS | Details |
| How to Write Effective Business Emails | LSEATWEE1 | Details |
| How to Write Effective Business Letters | LSEATWEL1 | Details |
| Problem Solving | 38299 | Details |
| Reading People program | 54620 | Details |
Customer Service and Sales - B2B
| Course Name | Code |
|---|
Customer Service and Sales - B2C
| Course Name | Code | |
|---|---|---|
| Angry and Upset Customers | 59812 | Details |
| Critical Thinking | 59723 | Details |
| Customer Interaction | 59789 | Details |
| Customer Motivation | 59803 | Details |
| Discovery Questioning | 59804 | Details |
| Features and Benefits | 59807 | Details |
| Handling Objections | 59811 | Details |
| Listening Skills | 59805 | Details |
| Matching and Mirroring | 59796 | Details |
| Pacing | 59800 | Details |
| Personal Development | 59787 | Details |
| Problem Solving Strategies | 59721 | Details |
| Retail Excellence | 59878 | Details |
| State of Mind | 59722 | Details |
| Successful Recommendations | 59808 | Details |
| The Importance of Rapport | 59791 | Details |
| Trial Closing | 59809 | Details |
| Challenging Situations | 59910 | Details |
| Developing Customer Relationships | 59905 | Details |
| Identifying Customer Needs | 59907 | Details |
| Making Recommendations | 59909 | Details |
| Personal Excellence | 59904 | Details |
Project Management
| Course Name | Code | |
|---|---|---|
| Project Management - An Introduction (V2) | PMI_2010_01 | Details |
| Project Management - Essentials (V2) | PME_2010_01 | Details |
IT and Computing Applications
Microsoft Excel
| Course Name | Code | |
|---|---|---|
| Excel 2003 Advanced (Atomic) | 60492 | Details |
| Excel 2003 Bundle (Atomic) | 60646 | Details |
| Excel 2003 Intermediate (Atomic) | 60493 | Details |
| Excel 2003 Introduction (Atomic) | 60494 | Details |
| Excel 2007 Advanced (Atomic) | 60495 | Details |
| Excel 2007 Bundle (Atomic) | 60648 | Details |
| Excel 2007 Intermediate (Atomic) | 60496 | Details |
| Excel 2007 Introduction (Atomic) | 60497 | Details |
| Excel 2010 Advanced (Atomic) | 60498 | Details |
| Excel 2010 Bundle (Atomic) | 60638 | Details |
| Excel 2010 Intermediate (Atomic) | 60499 | Details |
| Excel 2010 Introduction (Atomic) | 60501 | Details |
Microsoft Word
| Course Name | Code | |
|---|---|---|
| Word 2003 Advanced (Atomic) | 60525 | Details |
| Word 2003 Bundle (Atomic) | 60635 | Details |
| Word 2003 Intermediate (Atomic) | 60526 | Details |
| Word 2003 Introduction (Atomic) | 60527 | Details |
| Word 2007 Advanced (Atomic) | 60528 | Details |
| Word 2007 Bundle (Atomic) | 60636 | Details |
| Word 2007 Intermediate (Atomic) | 60529 | Details |
| Word 2007 Introduction (Atomic) | 60530 | Details |
| Word 2010 Advanced (Atomic) | 60531 | Details |
| Word 2010 Bundle (Atomic) | 60637 | Details |
| Word 2010 Intermediate (Atomic) | 60532 | Details |
| Word 2010 Introduction (Atomic) | 60533 | Details |
Microsoft Outlook
| Course Name | Code | |
|---|---|---|
| Outlook 2003 (Atomic) | 60502 | Details |
| Outlook 2007 (Atomic) | 60503 | Details |
| Outlook 2010 (Atomic) | 60504 | Details |
Microsoft PowerPoint
Microsoft Project
| Course Name | Code | |
|---|---|---|
| Project 2003 (Atomic) | 60514 | Details |
| Project 2007 (Atomic) | 60515 | Details |
| Project 2010 (Atomic) | 60516 | Details |
Microsoft Access
Microsoft Operating Systems
Industry Sector Training
Financial Services
| Course Name | Code | |
|---|---|---|
| Anti-Money Laundering | LSEATAML01_X | Details |
Hospitality
| Course Name | Code |
|---|
Welfare and Aged Care
| Course Name | Code | |
|---|---|---|
| Introduction to Eyes | 34468 | Details |
| Ulceration of the Lower Legs (V2) | LSEATUOTLL01 | Details |
| Orientation to Aged Care Work | LSEATAC01 | Details |
Local Government
| Course Name | Code | |
|---|---|---|
| Charter of Human Rights and Responsibilities | ZMELTONSC07_X | Details |
| Fraud Awareness/Whistleblowers | LSEATFRAUD_X | Details |
| Privacy - The Victorian Information Privacy Act V2 | VIC_P01_X | Details |
| Code of Conduct - Victorian Public Sector (V3) | 39525_X | Details |
| Privacy - The Victorian Health Records Act (V2) | 38649_X | Details |
Recruitment
| Course Name | Code | |
|---|---|---|
| Effective Reference Checking | LSEATRS007 | Details |
| RCSA Code for Professional Conduct 2010 | LSEATRS002C | Details |
| Recruitment and Selection (V2) | LSEATRS0010_X | Details |
| EEO - Best Practice Recruitment Guidelines | EO06_X | Details |
Retail
| Course Name | Code | |
|---|---|---|
| Buying for Retail | ZLSEATRTL001 | Details |
| Customer Service and Selling | ZLSEATRTL004 | Details |
| Develop a Marketing Communications Plan | ZARA20 | Details |
| Visual Merchandising | ZLSEATRTL018 | Details |