Training Courses



Note: The following courses can be added to your cart and you will be invoiced.
If you wish to book the "Online Courses" only and pay by credit card, click on the e-Academy link available on the course outline page.



Instructor Led Courses

Desktop Applications

Databases

Course Name Code  
Access 2007 Level 1 AC07L1A Details
Access 2007 Level 2 AC07L2A Details
Access 2010 Level 1 AC10L1A Details
Access 2010 Level 2 AC10L2A Details

Outlook

Course Name Code  

PowerPoint

Course Name Code  
PowerPoint 2003 Level 1 POL1A Details
PowerPoint 2003 Level 2 POL2A Details
PowerPoint 2007 / 2010 Level 1 PPT0710L1 Details
PowerPoint 2007 / 2010 Level 2 PPT0710L2 Details

Programming - VBA

Course Name Code  
Access VBA ACVBA Details
Excel VBA ELVBA Details

Project

Course Name Code  
Project 2007 Level 1 PRO07L1 Details
Project 2007 Level 2 PRO07L2 Details
Project 2010 Level 1 PRO10L1 Details
Project 2010 Level 2 PRO10L2 Details

Spreadsheets

Course Name Code  
Excel 2003 Level 1 EXL1A Details
Excel 2003 Level 2 EXL2A Details
Excel 2003 Level 3 EXL3A Details
Excel 2007 & 2010 Level 1 EL0710L1 Details
Excel 2007 & 2010 Level 2 EL0710L2 Details
Excel 2007 & 2010 Level 3 EL0710L3 Details

Word Processing

Course Name Code  
Word 2003 Level 1 WOL1A Details
Word 2003 Level 2 WOL2A Details
Word 2003 Level 3 WOL3A Details
Word 2007 & 2010 Level 1 WD0710L1 Details
Word 2007 & 2010 Level 2 WD0710L2 Details
Word 2007 & 2010 Level 3 WD0710L3 Details

Office Upgrades

Course Name Code  
Upgrade to Microsoft Office 2007 MS07UPG Details
Upgrade to Office 2010 MS10UPG Details

Sharepoint

Course Name Code  
End user - member EUMBER Details
End user - owner EUOWNER Details

Visio

Course Name Code  
Visio Professional 2003 Level 1 VSP03L1 Details
Visio Professional 2007 Level 1 VSP07L1 Details
Visio Professional 2007 Level 2 VSP07L2 Details
Visio Professional 2010 Level 1 VSP10L1 Details
Visio Professional 2010 Level 2 VSP10L2 Details

Professional Development

Leadership and Management

Course Name Code  
Change Management CHAMGT Details
Lead, Manage and Develop Teams LMTT2 Details
Project Management Fundamentals PRMTFU Details
Train the Trainer TTT2 Details
Leading with Emotional Intelligence LWEI Details
Management skills for the New Supervisor MSNS Details
Negotiating to Win NEGO Details
Developing Executive Leadership DEL3 Details
Improving your Managerial Effectiveness IYME3 Details

Finance

Course Name Code  
Finance & Accounting for Non Finance Managers FANFM Details

Marketing

Course Name Code  
Leveraging social media to build customer engagement and build your brand LSM Details

Communication Skills

Course Name Code  
Assertive Behaviour and Communication ASBEC Details
Business Writing BUWT2 Details
Delivering Powerful Presentations DEP2 Details
Outstanding Communication Skills OCOM1 Details
Assertiveness Skills for Women in Business ASWB Details

Self Management

Course Name Code  
Effective Conflict Resolution EFCO2 Details
Stress Management STRMGT Details
Time Management TIMT1 Details

Sales and Customer Service

Course Name Code  
Creating Lasting Customer Experiences CRST1 Details
Outstanding Telephone Service OTEL1 Details
Principles of Professional Selling PPS Details

Lean Six Sigma

Course Name Code  
Lean Six Sigma Yellow Belt LSSYB Details
Lean Six Sigma Green Belt LSSGB Details
Lean Fundamentals LEANFN Details

AMA - American Management Association

Course Name Code  
Critical Thinking CRT2 Details
Developing Executive Leadership AMA-DEL3 Details
Improving your Managerial Effectiveness AMA-IYME3 Details
Managing Chaos: Tools to Set Priorities & Make Decisions MAC2 Details
Strategic Planning STP3 Details
Assertiveness Skills for Women in Business AMA-ASWB Details
Finance & Accounting for Non Finance Managers AMA-FANFM Details
Leveraging social media to build customer engagement and build your brand AMA-LSM Details
Leading with Emotional Intelligence AMA-LWEI Details
Management skills for the New Supervisor AMA-MSNS Details
Negotiating to Win AMA-NEGO Details
Principles of Professional Selling AMA-PPS Details


Online Courses

Compliance and Governance

Equal Opportunity and Sexual Harassment

Course Name Code  
EEO - Best Practice Recruitment Guidelines EO06 Details
Fair Work Act (2009) ZAHRI02 Details
Sexual Harassment Prevention (2012) NZ 48625 Details

Ethics and Conduct

Course Name Code  
Anti-Money Laundering LSEATAML01 Details
Charter of Human Rights and Responsibilities ZMELTONSC07 Details
Fraud Awareness/Whistleblowers LSEATFRAUD Details
Code of Conduct - Victorian Public Sector (V3) 39525 Details
Code of Conduct for the Queensland Public Service 50384 Details
Ethics and Conduct (V2) 36120 Details

Governance

Course Name Code  

Privacy

Course Name Code  
Privacy - The Queensland Information Privacy Act (V2) QLD_P01 Details
Privacy - The Victorian Information Privacy Act V2 VIC_P01 Details
Privacy for the Onhire and Recruitment Industry LSEATPRIREC001 Details
Privacy - The Victorian Health Records Act (V2) 38649 Details
Privacy (2012) NZ 49015 Details

Trade Practices and Consumer Affairs

Course Name Code  
Discrimination Prevention (2012) NZ 49804 Details
Fair Trading Act (2012) NZ 49014 Details
Trade Practices and Consumer Protection program (2012) NZ 49721 Details

Health and Safety in the Workplace

Course Name Code  
Asbestos Awareness ZASBESTOS Details
Introduction to Safety Leadership LSEATSTDISL Details
OHS Communication and Consultation LSEATSTDISL02B Details
OHS Emergency Management ZGB21B Details
OHS Forklift Safety OHS09_FS Details
OHS How to Create a Safety Culture LSEATSTDISL01B Details
OHS How to Formulate Workplace Emergency Plans LSEATSTDISL03B Details
OHS Incident management LSEATSTDISL04B Details
OHS Manual Handling (V2) OHS09_MH Details
OHS Plant Safety OHS09_PS Details
OHS Risk Management Process LSEATSTDISL05B Details
OHS Working at Heights OHS09_WAH Details
Armed Robbery Survival Skills 38103 Details
Bullying Prevention (2012) NZ 48756 Details
Communication, Consultation and Representation (WHS) LSEATSTDISL02Z Details
Hand Hygiene 46427 Details
Health and Safety in the Office (2012) NZ 48672 Details
How to manage WHS (WHS) LSEATSTDISL01Z Details
Incident Management (WHS) LSEATSTDISL04Z Details
Introduction to Safety Leadership (WHS) program 55272 Details
Making and Reviewing Emergency Plans (WHS) LSEATSTDISL03Z Details
Manual Handling (WHS) 51010 Details
The Risk Management Process (WHS) LSEATSTDISL05Z Details

Managing People and Business

Leadership and Management

Course Name Code  
Recruitment and Selection (V2) LSEATRS0010 Details
Green Office LSEATGREENOFFICE Details
How to Develop Business Plans and Budgets LSEAT001 Details
How to Improve your Risk Awareness LSEATRISK01 Details
Implement Continuous Improvement LSEATFLMCIV24B Details
Introduction to Change Management ZME01 Details
Introduction to Mentoring MENTORING_01 Details
Introduction to Performance Management LSEAT003 Details
Introduction to Total Quality Management LSEAT004 Details
Key Accounts - How to Strengthen Client Relationships LSEATCR01 Details
How to Manage Workplace Conflict LSEATMWC01_X Details

Qualifications

Leadership and Management Qualifications

Course Name Code  
BSB40207_Certificate IV in Business LS_BSB40207 Details
BSB40507_Certificate IV in Business Administration LS_BSB40507 Details
BSB50207_Diploma of Business LS_BSB50207 Details
BSB40407_Certificate IV in Small Business Management LS_BSB40407 Details
BSB40807_Certificate IV in Frontline Management LS_BSB40807 Details
BSB50407_Diploma of Business Administration LS_BSB50407 Details
BSB51107_Diploma of Management LS_BSB51107 Details

Project Management Qualifications

Course Name Code  
BSB41507_Certificate IV in Project Management LS_BSB41507 Details
BSB51407_Diploma of Project Management V3 LS_BSB51407_V3 Details

Human Resources Qualifications

Course Name Code  
BSB41007_Certificate IV in Human Resources LS_BSB41007 Details
BSB50607_Diploma of Human Resources Management LS_BSB50607 Details
TAE40110_Certificate IV in Training and Assessment LS_TAE40110 Details
TAE40110_Certificate IV in Training and Assessment (Bridging Course) LS_TAE40110_B Details

New TAE Skills Sets

Course Name Code  
TAE40110_ Assessor Skill Set LS_TAE40110_A Details
TAE40110_ Enterprise Trainer and Assessor Skill Set LS_TAE40110_EA Details
TAE40110_ Enterprise Trainer Skill Set LS_TAE40110_E Details
TAE40110_Workplace Supervisor Skill Set LS_TAE40110_WS Details
TAE40110_Certificate IV in Training and Assessment LS_TAE40110_X Details
TAE40110_Certificate IV in Training and Assessment (Bridging Course) LS_TAE40110_B_X Details

Individual Modules

Course Name Code  
BSBADM405B_Organise Meetings LS_BSBADM405B Details
BSBADM406B_Organise Business Travel LS_BSBADM406B Details
BSBADM502B_Manage Meetings LS_BSBADM502B Details
BSBADM503B_Plan and Manage Conferences LS_BSBADM503B Details
BSBADM504B_Plan or review administration systems LS_BSBADM504B Details
BSBCMM401A_Make a presentation LS_BSBCMM401A Details
BSBCRT501A_Originate and develop concepts LS_BSBCRT501A Details
BSBCUS401A_Coordinate Implementation of Customer Service Strategies LS_BSBCUS401A Details
BSBCUS402A_Address Customer Needs LS_BSBCUS402A Details
BSBCUS501A_Manage Quality Customer Service LS_BSBCUS501A Details
BSBFIA401A_Prepare Financial Reports LS_BSBFIA401A Details
BSBFIA402A_Report on financial activity LS_BSBFIA402A Details
BSBFIM502A_Manage Payroll LS_BSBFIM502A Details
BSBHRM401A_Review Human Resources Functions LS_BSBHRM401A Details
BSBHRM402A_Recruit, Select and Induct Staff LS_BSBHRM402A Details
BSBHRM403A_Support performance management processes LS_BSBHRM403A Details
BSBHRM504A_Manage Workforce Planning LS_BSBHRM504A Details
BSBHRM505A_Manage remuneration and employee benefits LS_BSBHRM505A Details
BSBHRM506A_Manage Recruitment, Selection and Induction Processes LS_BSBHRM506A Details
BSBHRM507A_Manage separation/termination LS_BSBHRM507A Details
BSBITU402A_Develop and use complex spreadsheets LS_BSBITU402A Details
BSBLED502A_Manage programs that promote personal effectiveness LS_BSBLED502A Details
BSBMGT401A_Show Leadership in the Workplace LS_BSBMGT401A Details
BSBMGT402A_Implement Operational Plan LS_BSBMGT402A Details
BSBMGT403A_Implement Continuous Improvement LS_BSBMGT403A Details
BSBMGT502B_Manage People Performance LS_BSBMGT502B Details
BSBMGT515A_Manage Operational Plan LS_BSBMGT515A Details
BSBMGT516A_Facilitate Continuous Improvement LS_BSBMGT516A Details
BSBMKG413A_Promote Products and Services LS_BSBMKG413A_STAR Details
BSBOHS407A_Monitor a Safe Workplace LS_BSBOHS407A Details
BSBPMG510A_Manage Projects LS_BSBPMG510A Details
BSBREL401A_Establish Networks LS_BSBREL401A Details
BSBRES401A_Analyse and Present Research Information LS_BSBRES401A Details
BSBSMB401A_Establish Legal and Risk Management Requirements of Small Business LS_BSBSMB401A Details
BSBSMB402A_Plan Small Business Finances LS_BSBSMB402A Details
BSBSMB403A_Market the Small Business LS_BSBSMB403A Details
BSBSMB404A_Undertake Small Business Planning LS_BSBSMB404A Details
BSBSMB405A_Monitor and manage small business operations LS_BSBSMB405A Details
BSBSMB407A_Manage a small team LS_BSBSMB407A Details
BSBSMB408A_Manage personal, family, cultural and business obligations LS_BSBSMB408B Details
BSBWOR402A_Promote Team Effectiveness LS_BSBWOR402A Details
BSBWOR502B_Ensure team effectiveness LS_BSBWOR502B Details
BSBWRK410A_Implement industrial relations procedures LS_BSBWRK410A Details
BSBWRT401A_Write complex documents LS_BSBWRT401A Details
TAE40110_ Assessor Skill Set LS_TAE40110_A_X Details
TAE40110_ Enterprise Trainer and Assessor Skill Set LS_TAE40110_EA_X Details
TAE40110_ Enterprise Trainer Skill Set LS_TAE40110_E_X Details
TAE40110_Workplace Supervisor Skill Set LS_TAE40110_WS_X Details
TAEASS301A_Contribute to assessment LS_TAEASS301A Details
TAEDEL301A_Provide work skill instruction LS_TAEDEL301A Details
TAEDEL401A_Plan, organise and deliver group-based learning LS_TAEDEL401A Details
TAEDEL402A_Plan, organise and facilitate learning in the workplace LS_TAEDEL402A Details
TAELLN401A_Address adult language, literacy and numeracy skills LS_TAELLN401A Details

Personal Development Assessments

Course Name Code  
Onetest - Behavioural Style Assessment (DISC) 36138 Details
Onetest - Emotional Intelligence Test (MSCEIT) 36139 Details
Onetest - Work Safety Assessment 36140 Details

Self Development

Course Name Code  
How to Manage Workplace Conflict LSEATMWC01 Details
Business Writing Skills LSEATBWS02 Details
Healthy Thinking HTI01 Details
How to Communicate Effectively in the Workplace LSEAT002 Details
How to Manage Priorities LSEATFLM001 Details
How to Manage Stress LSEATSTRESS Details
How to Write Effective Business Emails LSEATWEE1 Details
How to Write Effective Business Letters LSEATWEL1 Details
Problem Solving 38299 Details
Reading People program 54620 Details

Customer Service and Sales - B2B

Course Name Code  

Customer Service and Sales - B2C

Course Name Code  
Angry and Upset Customers 59812 Details
Critical Thinking 59723 Details
Customer Interaction 59789 Details
Customer Motivation 59803 Details
Discovery Questioning 59804 Details
Features and Benefits 59807 Details
Handling Objections 59811 Details
Listening Skills 59805 Details
Matching and Mirroring 59796 Details
Pacing 59800 Details
Personal Development 59787 Details
Problem Solving Strategies 59721 Details
Retail Excellence 59878 Details
State of Mind 59722 Details
Successful Recommendations 59808 Details
The Importance of Rapport 59791 Details
Trial Closing 59809 Details
Challenging Situations 59910 Details
Developing Customer Relationships 59905 Details
Identifying Customer Needs 59907 Details
Making Recommendations 59909 Details
Personal Excellence 59904 Details

Project Management

Course Name Code  
Project Management - An Introduction (V2) PMI_2010_01 Details
Project Management - Essentials (V2) PME_2010_01 Details

IT and Computing Applications

Microsoft Excel

Course Name Code  
Excel 2003 Advanced (Atomic) 60492 Details
Excel 2003 Bundle (Atomic) 60646 Details
Excel 2003 Intermediate (Atomic) 60493 Details
Excel 2003 Introduction (Atomic) 60494 Details
Excel 2007 Advanced (Atomic) 60495 Details
Excel 2007 Bundle (Atomic) 60648 Details
Excel 2007 Intermediate (Atomic) 60496 Details
Excel 2007 Introduction (Atomic) 60497 Details
Excel 2010 Advanced (Atomic) 60498 Details
Excel 2010 Bundle (Atomic) 60638 Details
Excel 2010 Intermediate (Atomic) 60499 Details
Excel 2010 Introduction (Atomic) 60501 Details

Microsoft Word

Course Name Code  
Word 2003 Advanced (Atomic) 60525 Details
Word 2003 Bundle (Atomic) 60635 Details
Word 2003 Intermediate (Atomic) 60526 Details
Word 2003 Introduction (Atomic) 60527 Details
Word 2007 Advanced (Atomic) 60528 Details
Word 2007 Bundle (Atomic) 60636 Details
Word 2007 Intermediate (Atomic) 60529 Details
Word 2007 Introduction (Atomic) 60530 Details
Word 2010 Advanced (Atomic) 60531 Details
Word 2010 Bundle (Atomic) 60637 Details
Word 2010 Intermediate (Atomic) 60532 Details
Word 2010 Introduction (Atomic) 60533 Details

Microsoft Outlook

Course Name Code  
Outlook 2003 (Atomic) 60502 Details
Outlook 2007 (Atomic) 60503 Details
Outlook 2010 (Atomic) 60504 Details

Microsoft PowerPoint

Course Name Code  
Powerpoint 2003 Advanced (Atomic) 60505 Details
PowerPoint 2003 Bundle (Atomic) 60640 Details
Powerpoint 2003 Introduction (Atomic) 60506 Details
Powerpoint 2007 Advanced (Atomic) 60508 Details
PowerPoint 2007 Bundle (Atomic) 60642 Details
Powerpoint 2007 Intermediate (Atomic) 60509 Details
Powerpoint 2007 Introduction (Atomic) 60510 Details
Powerpoint 2010 Advanced (Atomic) 60511 Details
PowerPoint 2010 Bundle (Atomic) 60644 Details
Powerpoint 2010 Intermediate (Atomic) 60512 Details
Powerpoint 2010 Introduction (Atomic) 60513 Details

Microsoft Project

Course Name Code  
Project 2003 (Atomic) 60514 Details
Project 2007 (Atomic) 60515 Details
Project 2010 (Atomic) 60516 Details

Microsoft Access

Course Name Code  
Access 2003 Advanced (Atomic) 60472 Details
Access 2003 Bundle (Atomic) 60639 Details
Access 2003 Intermediate (Atomic) 60483 Details
Access 2003 Introduction (Atomic) 60484 Details
Access 2007 Advanced (Atomic) 60485 Details
Access 2007 Bundle (Atomic) 60641 Details
Access 2007 Intermediate (Atomic) 60487 Details
Access 2007 Introduction (Atomic) 60488 Details
Access 2010 Advanced (Atomic) 60489 Details
Access 2010 Bundle (Atomic) 60643 Details
Access 2010 Intermediate (Atomic) 60490 Details
Access 2010 Introduction (Atomic) 60491 Details

Microsoft Operating Systems

Course Name Code  
Windows 7 Accessibility Features (Atomic) 60517 Details
Windows 7 Bundle (Atomic) 60645 Details
Windows 7 Operating System (Atomic) 60518 Details
Windows Vista Accessibility Features (Atomic) 60519 Details
Windows Vista Bundle (Atomic) 60647 Details
Windows Vista Calendar (Atomic) 60520 Details
Windows Vista Mail (Atomic) 60521 Details
Windows Vista Operating System (Atomic) 60619 Details
Windows XP Accessibility Features (Atomic) 60522 Details
Windows XP Bundle (Atomic) 60649 Details
Windows XP Operating System (Atomic) 60523 Details
Windows XP Tips and Tricks (Atomic) 60524 Details

Industry Sector Training

Financial Services

Course Name Code  
Anti-Money Laundering LSEATAML01_X Details

Hospitality

Course Name Code  

Welfare and Aged Care

Course Name Code  
Introduction to Eyes 34468 Details
Ulceration of the Lower Legs (V2) LSEATUOTLL01 Details
Orientation to Aged Care Work LSEATAC01 Details

Local Government

Course Name Code  
Charter of Human Rights and Responsibilities ZMELTONSC07_X Details
Fraud Awareness/Whistleblowers LSEATFRAUD_X Details
Privacy - The Victorian Information Privacy Act V2 VIC_P01_X Details
Code of Conduct - Victorian Public Sector (V3) 39525_X Details
Privacy - The Victorian Health Records Act (V2) 38649_X Details

Recruitment

Course Name Code  
Effective Reference Checking LSEATRS007 Details
RCSA Code for Professional Conduct 2010 LSEATRS002C Details
Recruitment and Selection (V2) LSEATRS0010_X Details
EEO - Best Practice Recruitment Guidelines EO06_X Details

Retail

Course Name Code  
Buying for Retail ZLSEATRTL001 Details
Customer Service and Selling ZLSEATRTL004 Details
Develop a Marketing Communications Plan ZARA20 Details
Visual Merchandising ZLSEATRTL018 Details