Training Courses
Note: The following courses can be added to your cart and you will be invoiced.
If you wish to book the "Online Courses" only and pay by credit card, click on the e-Academy link available on the course outline page.
Instructor Led Courses
Desktop Applications
Databases
| Course Name | Code | |
|---|---|---|
| Access 2007 Level 1 | AC07L1A | Details |
| Access 2007 Level 2 | AC07L2A | Details |
| Access 2003 Level 1 | ACL1A | Details |
| Access 2003 Level 2 | ACL2A | Details |
| Parramatta - Access 2007 Level 1 | PAC0701 | Details |
| Parramatta - Access 2007 Level 2 | PAC0702 | Details |
| Parramatta - Access 2003 Level 1 | PACL1A | Details |
| Parramatta - Access 2003 Level 2 | PACL2A | Details |
| Access 2010 Level 1 | AC10L1A | Details |
| Access 2010 Level 2 | AC10L2A | Details |
| Parramatta - Access 2010 Level 1 | PAC1001 | Details |
| Parramatta - Access 2010 Level 2 | PAC1002 | Details |
Outlook
| Course Name | Code | |
|---|---|---|
| Outlook 2007 Level 1 | OU07L1A | Details |
| Outlook 2003 Level 1 | OUL1A | Details |
| Parramatta - Outlook 2007 Level 1 | POU07L1A | Details |
| Parramatta - Outlook 2003 Level 1 | POUL1A | Details |
PowerPoint
| Course Name | Code | |
|---|---|---|
| Powerpoint 2007 Level 1 | PO07L1A | Details |
| Powerpoint 2007 Level 2 | PO07L2A | Details |
| PowerPoint 2003 Level 1 | POL1A | Details |
| PowerPoint 2003 Level 2 | POL2A | Details |
| Parramatta - Powerpoint 2007 Level 1 | PPO07L1A | Details |
| Parramatta - Powerpoint 2007 Level 2 | PPO07L2A | Details |
| Parramatta - PowerPoint 2003 Level 1 | PPOL1A | Details |
| Parramatta - PowerPoint 2003 Level 2 | PPOL2A | Details |
| Powerpoint 2010 Level 1 | PO10L1A | Details |
| Powerpoint 2010 Level 2 | PO10L2A | Details |
| Parramatta - Powerpoint 2010 Level 1 | PPO10L1A | Details |
| Parramatta - Powerpoint 2010 Level 2 | PPO10L2A | Details |
Programming - VBA
| Course Name | Code | |
|---|---|---|
| Access - Programming in VBA 2007 | AC07L4A | Details |
| Access - Programming in VBA 2003 | ACL4A | Details |
| Excel - Programming in VBA 2007 | EX07L4A | Details |
| Excel - Programming in VBA 2000/2002 | EXL4A | Details |
Project
| Course Name | Code | |
|---|---|---|
| Parramatta - Project 2007 Level 1 | PPR07L1A | Details |
| Parramatta - Project 2007 Level 2 | PPR07L2A | Details |
| Parramatta - Project 2003 Level 1 | PPRO03L1 | Details |
| Parramatta - Project 2003 Level 2 | PPRO03L2 | Details |
| Project 2003 Level 1 | PRO03L1 | Details |
| Project 2003 Level 2 | PRO03L1A | Details |
| Project 2007 Level 1 | PRO07L1 | Details |
| Project 2007 Level 2 | PRO07L2 | Details |
Spreadsheets
| Course Name | Code | |
|---|---|---|
| Excel 2007 Level 1 | EXL07L1A | Details |
| Excel 2007 Level 2 | EXL07L2A | Details |
| Excel 2007 Level 3 | EXL07L3A | Details |
| Excel 2003 Level 1 | EXL1A | Details |
| Excel 2003 Level 2 | EXL2A | Details |
| Excel 2003 Level 3 | EXL3A | Details |
| Parramatta - Excel 2007 Level 1 | PEXL071A | Details |
| Parramatta - Excel 2007 Level 2 | PEXL07L2A | Details |
| Parramatta - Excel 2007 Level 3 | PEXL07L3A | Details |
| Parramatta - Excel 2003 Level 1 | PEXL1A | Details |
| Parramatta - Excel 2003 Level 2 | PEXL2A | Details |
| Parramatta - Excel 2003 Level 3 | PEXL3A | Details |
| Excel 2010 Level 1 | EXL10L1A | Details |
| Excel 2010 Level 2 | EXL10L2A | Details |
| Excel 2010 Level 3 | EXL10L3A | Details |
| Parramatta - Excel 2010 Level 1 | PEXL10L1A | Details |
| Parramatta - Excel 2010 Level 2 | PEXL10L2A | Details |
| Parramatta - Excel 2010 Level 3 | PEXL10L3A | Details |
Word Processing
| Course Name | Code | |
|---|---|---|
| Parramatta - Word 2007 Level 1 | PWO07L1A | Details |
| Parramatta - Word 2007 Level 2 | PWO07L2A | Details |
| Parramatta - Word 2007 Level 3 | PWO07L3A | Details |
| Parramatta - Word 2003 Level 1 | PWOL1A | Details |
| Parramatta - Word 2003 Level 2 | PWOL2A | Details |
| Parramatta - Word 2003 Level 3 | PWOL3A | Details |
| Word 2007 Level 1 | WO07L1A | Details |
| Word 2007 Level 2 | WO07L2A | Details |
| Word 2007 Level 3 | WO07L3A | Details |
| Word 2003 Level 1 | WOL1A | Details |
| Word 2003 Level 2 | WOL2A | Details |
| Word 2003 Level 3 | WOL3A | Details |
| Word 2010 Level 1 | WO10L1A | Details |
| Word 2010 Level 2 | WO10L2A | Details |
| Word 2010 Level 3 | WO10L3A | Details |
| Parramatta - Word 2010 Level 1 | PWO10L1A | Details |
| Parramatta - Word 2010 Level 2 | PWO10L2A | Details |
| Parramatta - Word 2010 Level 3 | PWO10L3A | Details |
Office Upgrades
| Course Name | Code | |
|---|---|---|
| Upgrade to Microsoft Office 2007 | MS07UPG | Details |
| Upgrade to Office 2010 | MS10UPG | Details |
Professional Development
Leadership and Management Development
| Course Name | Code | |
|---|---|---|
| Change Management | CHAMGT | Details |
| Coaching Skills for Managers | COAT2 | Details |
| Conducting Effective Meetings | COEFMT | Details |
| Influencing and Negotiating | INT2 | Details |
| Lead, Manage and Develop Teams | LMTT2 | Details |
| Managing Performance | MANPER | Details |
| Project Management Fundamentals | PRMTFU | Details |
Communication Skills
| Course Name | Code | |
|---|---|---|
| Assertive Behaviour and Communication | ASBEC | Details |
| Business Writing | BUWT2 | Details |
| Delivering Powerful Presentations | DEP2 | Details |
| Outstanding Communication Skills | OCOM1 | Details |
| Preparing Proposals, Reports and Business Documents | PRPT2 | Details |
HR and People Management
| Course Name | Code | |
|---|---|---|
| Train the Trainer | TTT2 | Details |
Self Management
| Course Name | Code | |
|---|---|---|
| Effective Conflict Resolution | EFCO2 | Details |
| Stress Management | STRMGT | Details |
| Time Management | TIMT1 | Details |
Sales and Customer Service
| Course Name | Code | |
|---|---|---|
| Creating Lasting Customer Experiences | CRST1 | Details |
| Outstanding Telephone Service | OTEL1 | Details |
| Selling Over the Phone | SELPHO | Details |
| Turning Difficult Customers Into Loyal Customers | TUDI1 | Details |
Business Improvement
Six Sigma
| Course Name | Code | |
|---|---|---|
| Lean Fundamentals | LSSFND | Details |
| Lean Champion | LSSCHM | Details |
| Lean Six Sigma Yellow Belt | LSSYLB | Details |
| Lean Six Sigma Green Belt | LSSGRB | Details |
| Lean Six Sigma Executive Champion | LSSEC | Details |
| Online Six Sigma Green Belt | LS_SSGRB | Details |
Accredited Courses (RTO)
| Course Name | Code | |
|---|---|---|
| Certificate III in Business | BSB30107 | Details |
| Certificate III in Customer Contact | BSB30207 | Details |
| Certificate III in Frontline Management | BSB31207 | Details |
| Certificate IV in Business | BSB40207 | Details |
| Certificate IV in Customer Contact | BSB40307 | Details |
| Certificate IV in Frontline Management | BSB40807 | Details |
| Certificate IV in Business Sales | BSB40607 | Details |
AMA - American Management Association
| Course Name | Code | |
|---|---|---|
| Critical Thinking | CRT2 | Details |
| Developing Executive Leadership | DEL3 | Details |
| Improving your Managerial Effectiveness | IYME3 | Details |
| Managing Chaos: Tools to Set Priorities & Make Decisions | MAC2 | Details |
| Strategic Planning | STP3 | Details |
Online Courses
Desktop Online
Microsoft Excel
| Course Name | Code | |
|---|---|---|
| Excel 2000: Advanced | EK295 | Details |
| Excel 2000: Level 1 | EK167 | Details |
| Excel 2000: Level 2 | EK175 | Details |
| Excel 2002 (Office XP): Advanced | EK1565 | Details |
| Excel 2002 (Office XP): Level 1 | EK1526 | Details |
| Excel 2002 (Office XP): Level 2 | EK1550 | Details |
| Excel 2003: Level 1 | EK2640 | Details |
| Excel 2003: Level 2 | EK2641 | Details |
| Excel 2003: Level 3 | EK3050 | Details |
| Excel 2007: Level 1 | EK7058 | Details |
| Excel 2007: Level 2 | EK7027 | Details |
| Excel 2007: Level 3 | EK7572 | Details |
| Excel 2010: Level 1 (First Look) | EK15383 | Details |
| Excel 2010: Transition from Excel 2003 (First Look) | EK14994 | Details |
| Office 2000 Excel Bundle | EKPRG19 | Details |
| Office 2002 Excel Bundle | EKPRG12 | Details |
| Office 2003 Excel Bundle (V2) | EKPRG5_2 | Details |
| Office 2007 Excel Bundle | EKPRG27 | Details |
Microsoft Word
| Course Name | Code | |
|---|---|---|
| Microsoft® Office 2010: Transition from Office 2003 (First Look) | EK15405_X | Details |
| Office 2002 Word Bundle | EKPRG16 | Details |
| Office 2003 Word Bundle (V2) | EKPRG9_2 | Details |
| Office 2007 Word Bundle | EKPRG26 | Details |
| Office 2007 Word: Level 1 | EK7056 | Details |
| Office 2007 Word: Level 2 | EK7057 | Details |
| Office 2007 Word: Level 3 | EK7446 | Details |
| Word 2002 (Office XP): Advanced | EK1541 | Details |
| Word 2002 (Office XP): Level 1 | EK1521 | Details |
| Word 2002 (Office XP): Level 2 | EK1522 | Details |
| Word 2003: Level 1 | EK2652 | Details |
| Word 2003: Level 2 | EK2665 | Details |
| Word 2003: Level 3 | EK3043 | Details |
| Word 2010: Level 1 (First Look) | EK15394 | Details |
| Word 2010: Transition from Word 2003 (First Look) | EK14996 | Details |
Microsoft Outlook
| Course Name | Code | |
|---|---|---|
| Office 2002 Outlook Bundle | EKPRG14 | Details |
| Office 2003 Outlook Bundle (V2) | EKPRG7_2 | Details |
| Office 2007 Outlook Bundle | EKPRG29 | Details |
| Office 2007 Outlook: Level 1 | EK7226 | Details |
| Office 2007 Outlook: Level 2 | EK7227 | Details |
| Office 2007 Outlook: Level 3 | EK7463 | Details |
| Outlook 2002 (Office XP): Advanced | EK1571 | Details |
| Outlook 2002 (Office XP): Introduction | EK1566 | Details |
| Outlook 2003: Level 1 | EK3079 | Details |
| Outlook 2003: Level 2 | EK2678 | Details |
| Outlook 2003: Level 3 | EK3042 | Details |
| Outlook 2010: Level 1 (First Look) | EK15404 | Details |
| Outlook 2010: Transition from Outlook 2003 (First Look) | EK15406 | Details |
Microsoft PowerPoint
| Course Name | Code | |
|---|---|---|
| Office 2002 PowerPoint Bundle | EKPRG15 | Details |
| Office 2003 PowerPoint Bundle (V2) | EKPRG8_2 | Details |
| Office 2007 PowerPoint Bundle | EKPRG30 | Details |
| Office 2007 PowerPoint: Level 1 | EK7059 | Details |
| Office 2007 PowerPoint: Level 2 | EK7060 | Details |
| PowerPoint 2002 (Office XP): Advanced | EK1542 | Details |
| PowerPoint 2002 (Office XP): Introduction | EK1520 | Details |
| PowerPoint 2003: Level 1 | EK2660 | Details |
| PowerPoint 2003: Level 2 | EK2680 | Details |
| PowerPoint 2010: Level 1 (First Look) | EK15129 | Details |
| PowerPoint 2010: Transition from PowerPoint 2003 (First Look) | EK15384 | Details |
Microsoft Project
| Course Name | Code | |
|---|---|---|
| Microsoft Project 2000: Advanced | EK1330 | Details |
| Microsoft Project 2000: Level 1 | EK1188 | Details |
| Microsoft Project 2000: Level 2 | EK1206 | Details |
| Microsoft Project 2002: Level 1 | EK2377 | Details |
| Microsoft Project 2002: Level 2 (Revised) | EK2694 | Details |
| Microsoft Project 2003: Level 1 | EK3427 | Details |
| Microsoft Project 2003: Level 2 | EK3273 | Details |
| Office 2000 Project Bundle | EKPRG24 | Details |
| Office 2002 Project Bundle | EKPRG17 | Details |
| Office 2003 Project Bundle (V2) | EKPRG10_2 | Details |
| Office 2007 Project Bundle | EKPRG31 | Details |
| Office 2007 Project: Level 1 | EK8255 | Details |
| Office 2007 Project: Level 2 | EK8256 | Details |
Microsoft Access
| Course Name | Code | |
|---|---|---|
| Access 2002 (Office XP): Level 1 | EK1529 | Details |
| Access 2002 (Office XP): Level 2 | EK1549 | Details |
| Access 2002 (Office XP): Level 3 | EK1568 | Details |
| Access 2002 (Office XP): Level 4 | EK2296 | Details |
| Access 2003: Level 1 | EK2645 | Details |
| Access 2003: Level 2 | EK2648 | Details |
| Access 2003: Level 3 | EK2992 | Details |
| Access 2003: Level 4 | EK3124 | Details |
| Access 2007: Level 1 | EK7052 | Details |
| Access 2007: Level 2 | EK7054 | Details |
| Access 2007: Level 3 | EK7268 | Details |
| Access 2007: Level 4 | EK7269 | Details |
| Access 2010: Level 1 (First Look) | EK15455 | Details |
| Access 2010: Transition from Access 2003 (First Look) | EK15052 | Details |
| Office 2002 Access Bundle | EKPRG11 | Details |
| Office 2003 Access Bundle (V2) | EKPRG4_2 | Details |
| Office 2007 Access Bundle | EKPRG28 | Details |
Microsoft FrontPage
| Course Name | Code | |
|---|---|---|
| FrontPage 2002 (Office XP): Advanced | EK1634 | Details |
| FrontPage 2002 (Office XP): Introduction | EK1578 | Details |
| FrontPage 2003: Level 1 | EK3012 | Details |
| FrontPage 2003: Level 2 | EK2740 | Details |
| Office 2002 FrontPage Bundle | EKPRG13 | Details |
| Office 2003 FrontPage Bundle (V2) | EKPRG6_2 | Details |
Microsoft Windows Vista
| Course Name | Code | |
|---|---|---|
| Microsoft Windows Vista Bundle | EKPRG25 | Details |
| Microsoft Windows Vista: Level 1 | EK7456 | Details |
| Microsoft Windows Vista: Level 2 | EK7553 | Details |
| Microsoft® Office 2010: Transition from Office 2003 (First Look) | EK15405 | Details |
Compliance and Corporate Governance Online
Compliance
Equal Opportunity and Sexual Harassment
| Course Name | Code | |
|---|---|---|
| Discrimination Prevention (NZ) V2 | 33240 | Details |
| EEO - Best Practice Recruitment Guidelines | EO06 | Details |
| Equal Employment Opportunity (2010) | COMP10_EEO | Details |
| Equal Employment Opportunity (2011) | 33914 | Details |
| Introduction to the Fair Work Act 2009 | ZAHRI01 | Details |
| Sexual Harassment Prevention (2010) | COMP10_SHP | Details |
| Sexual Harassment Prevention (2011) | 33409 | Details |
| Sexual Harassment Prevention (NZ) V2 | 33238 | Details |
Trade Practices and Consumer Protection
| Course Name | Code | |
|---|---|---|
| Competition and Consumer Law - An Introduction (2011) | 33337 | Details |
| Competition and Consumer Law (2011) | COMP11_CCL_PROG | Details |
| Fair Trading - An Introduction (NZ) | NZCOMMERCEPRG03 | Details |
| Trade Practices - An Introduction (2010) | COMP10_TPINTRO_CERT | Details |
| Trade Practices and Consumer Protection (2010) | 26383 | Details |
| Trade Practices and Consumer Protection (Financial Services) V2 | 28182 | Details |
| Trade Practices and Consumer Protection (NZ) | NZCOMMERCEPRG02 | Details |
Ethics and Conduct
| Course Name | Code | |
|---|---|---|
| Anti-Money Laundering | LSEATAML01 | Details |
| Charter of Human Rights and Responsibilities | ZMELTONSC07 | Details |
| Code of Conduct - Victorian Public Sector (V2) | ZGB22B | Details |
| Ethics and Conduct (2009) | ZGB20A | Details |
| Fraud Awareness/Whistleblowers | LSEATFRAUD | Details |
Health and Safety in the Workplace
Corporate Governance
| Course Name | Code | |
|---|---|---|
| Applied Corporate Governance | LSEATCORPGOVRO006 | Details |
| Corporate Governance - An Induction | LSEATCORPGOVRO001 | Details |
| Duties of Officers and Directors | LSEATCORPGOVRO002 | Details |
| Financial Analysis for Officers and Directors | LSEATCORPGOVRO005 | Details |
| Not-for-Profit Board Secretary | LSEATCORPGOVRO003 | Details |
Leadership, Management, and Self-Development Online
Managing People and Business
| Course Name | Code | |
|---|---|---|
| Green Office | LSEATGREENOFFICE | Details |
| How to Develop Business Plans and Budgets | LSEAT001 | Details |
| How to Improve your Risk Awareness | LSEATRISK01 | Details |
| How to Manage Workplace Conflict | LSEATMWC01 | Details |
| Implement Continuous Improvement | LSEATFLMCIV24B | Details |
| Introduction to Change Management | ZME01 | Details |
| Introduction to Mentoring | MENTORING_01 | Details |
| Introduction to Performance Management | LSEAT003 | Details |
| Introduction to Total Quality Management | LSEAT004 | Details |
| Key Accounts - How to Strengthen Client Relationships | LSEATCR01 | Details |
| Recruitment and Selection (V2) | LSEATRS0010_X | Details |
Self Development
| Course Name | Code | |
|---|---|---|
| Business Writing Skills | LSEATBWS02 | Details |
| Healthy Thinking | HTI01 | Details |
| How to Communicate Effectively in the Workplace | LSEAT002 | Details |
| How to Manage Priorities | LSEATFLM001 | Details |
| How to Manage Stress | LSEATSTRESS | Details |
| How to Manage Workplace Conflict | LSEATMWC01_X | Details |
| How to Write Effective Business Emails | LSEATWEE1 | Details |
| How to Write Effective Business Letters | LSEATWEL1 | Details |
Project Management, Financial Services, and Recruitment Online
Project Management
| Course Name | Code | |
|---|---|---|
| BSB51407_Diploma of Project Management | LS_BSB51407 | Details |
| Project Management - An Introduction (V2) | PMI_2010_01 | Details |
| Project Management - Essentials (V2) | PME_2010_01 | Details |
Financial Services
| Course Name | Code | |
|---|---|---|
| Anti-Money Laundering | LSEATAML01_X | Details |
| Trade Practices and Consumer Protection (Financial Services) V2 | 28182_X | Details |
Recruitment
| Course Name | Code | |
|---|---|---|
| Effective Reference Checking | LSEATRS007 | Details |
| How to Increase New Business in Recruitment | ZRCSARA01 | Details |
| Planning for Success in Recruitment | ZRCSARA04 | Details |
| Privacy for the Onhire and Recruitment Industry | LSEATPRIREC001_X | Details |
| RCSA Code for Professional Conduct 2010 | LSEATRS002C | Details |
| RCSA Recruitment e-nduction - Program (V2) | ZRCSARAINDUCTPRGC | Details |
| Recruitment and Selection (V2) | LSEATRS0010 | Details |
| Recruitment Skills Development Program | ZRCSARA02 | Details |
Local Government, Medical Practice, and Aged & Community Care Online
Local Government
| Course Name | Code | |
|---|---|---|
| Charter of Human Rights and Responsibilities | ZMELTONSC07_X | Details |
| Code of Conduct - Victorian Public Sector (V2) | ZGB22B_X | Details |
| Fraud Awareness/Whistleblowers | LSEATFRAUD_X | Details |
| Introduction to the Land Use Planning System | ZLGLLC05 | Details |
| Privacy - The Victorian Information Privacy Act V2 | VIC_P01_X | Details |
| Privacy - Victorian Health Records Act (2009) | ZGB19B_X | Details |
Medical Practice
| Course Name | Code | |
|---|---|---|
| Course in Diabetes Management in the General Care Setting. | 14166 | Details |
| Introduction to Eyes | 34468 | Details |
| Ulceration of the Lower Legs (V2) | LSEATUOTLL01 | Details |
Aged & Community Care
| Course Name | Code | |
|---|---|---|
| Orientation to Aged Care Work | LSEATAC01 | Details |
Hospitality and Retail Online
Hospitality
| Course Name | Code | |
|---|---|---|
| SITHFAB009A Provide Responsible Service of Alcohol (V3) | LSEAT_SITHFAB009A_V3 | Details |
| SITHGAM006A - Provide Responsible Gambling Services - Program | LSEATRSG01_PRG | Details |
| SITXOHS001A Follow health, safety and security | LSEATHI02B | Details |
| SITXOHS002A Follow Workplace Hygiene Procedures V2 | LSEATHI01B_V2 | Details |
Retail
| Course Name | Code | |
|---|---|---|
| Buying for Retail | ZLSEATRTL001 | Details |
| Customer Service and Selling | ZLSEATRTL004 | Details |
| Develop a Marketing Communications Plan | ZARA20 | Details |
| SIRRFSA001A Apply Retail Food Safety Practices V2 | LSEAT_SIRRFSA001A_V2 | Details |
| SIRRFSA002A Monitor Food Safety Program | LSEATMFS01_PRG | Details |
| Visual Merchandising | ZLSEATRTL018 | Details |
Formal Business Qualifications Online
Certificate IV
| Course Name | Code | |
|---|---|---|
| BSB40207_Certificate IV in Business | LS_BSB40207_X | Details |
| BSB40407_Certificate IV in Small Business Management | LS_BSB40407 | Details |
| BSB40507_Certificate IV in Business Administration | LS_BSB40507_X | Details |
| BSB40807_Certificate IV in Frontline Management | LS_BSB40807 | Details |
| BSB41007_Certificate IV in Human Resources | LS_BSB41007_X | Details |
| BSB41507_Certificate IV in Project Management | LS_BSB41507 | Details |
| TAE40110_Certificate IV in Training and Assessment | LS_TAE40110_X | Details |
| TAE40110_Certificate IV in Training and Assessment (Bridging Course) | LS_TAE40110_B_X | Details |
Diploma
| Course Name | Code | |
|---|---|---|
| BSB50207_Diploma of Business | LS_BSB50207_X | Details |
| BSB50407_Diploma of Business Administration | LS_BSB50407 | Details |
| BSB50607_Diploma of Human Resources Management | LS_BSB50607_X | Details |
| BSB51107_Diploma of Management | LS_BSB51107 | Details |
| BSB51407_Diploma of Project Management | LS_BSB51407_X | Details |