BSBCUS401A_Coordinate Implementation of Customer Service Strategies
Cost: $400.00
Coordinate Implementation of Customer Service Strategies (BSBCUS401A)
Are you responsible for implementing customer services strategies? This unit applies to those with a broad knowledge of customer service strategies who contribute well developed skills in addressing customer needs and problems. In this unit, you will learn how to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
Course Objectives
At the successful completion of this course, you should be able to:
- Advise on customer service needs.
- Support implementation of customer service strategies.
- Evaluate and report on customer service.
Duration
35hrs (total nominal hrs)