BSBCUS402A_Address Customer Needs
Cost: $400.00
Address Customer Needs (BSBCUS402A)
Understanding customer needs is a fundamental step to ensuring excellent customer service.
Learn how to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.
If you are expected to have detailed product knowledge in order to recommend customised solutions, this course is for you. Learn how to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
Course Objectives
At the successful completion of this course, you should be able to:
- Assist customer to articulate needs.
- Satisfy complex customer needs.
- Manage networks to ensure customer needs are addressed.
Duration
10 – 20hrs (total nominal hrs)