BSBCUS501A_Manage Quality Customer Service
Cost: $550.00
Manage Quality Customer Service (BSBCUS501A)
As a manager, you are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation. Typically you have staff involved in delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation's policies and procedures framework
At this level, the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies, will be required.
In this unit, you will gain the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
Course Objectives
At the successful completion of this course, you should be able to:
- Plan to meet internal and external customer requirements.
- Ensure delivery of quality products.
- Monitor, adjust and review customer service.
Duration
10 – 20hrs (total nominal hrs)