Managing Performance

Cost: $545.00   Duration: 1 day

A training methodology that works.

As well as the standard learning principles of applied adult learning and effective reinforcement through workshop based activity, Drake Training incorporates its own methodology which has been derived from over 23 years of professional development and executive training. The STAR methodology is applied to every Drake Training course; it commences with the identification of existing knowledge, moves on to building skills and techniques and is completed by relating learning to the workplace and committing to behavioural change.

Course Overview

This course deals with the skills and knowledge required to monitor staff performance, within the framework of established performance management systems. It includes the skills to conduct structured performance appraisal and formal counselling sessions.

Learning Outcomes

Upon course completion, participants will be able to:
• Understand the performance management concept
• Identify types of performance standards and performance management systems
• Develop knowledge of typical procedures and processes for formal performance management and counselling
• Understand the role and importance of feedback and coaching, including appropriate communication, in relation to monitoring staff performance
• Develop appropriate communication skills to provide supportive feedback and guidance to colleagues.

Diagnostic clinic
Assess existing understanding of performance management

Performance management systems
Types of performance manage-ment systems
Balanced scorecard
360 degree

Monitoring performance
Expected standards of perform-ance
Consultation
Measurement and observation
Record keeping

Provide feedback to staff
Conduct individual performance evaluations
Confirming and corrective feed-back
Guidance and support in the workplace.
Recognise and reward achieve-ments and outstanding perfor-mance
Further coaching or training

Performance problems
Identify and investigate
Informal counselling sessions
Formal counselling session
Address performance problems.
Discuss and agree upon possi-ble solutions
Follow up outcomes
When all else fails

Planning into action